Your Visit

What Happens When I Arrive at the Emergency Department?

When you arrive, you will meet with the Emergency Department triage team who will evaluate your condition and assign you to the most appropriate area of the department. It is very important that the most seriously ill/injured persons be treated first.

You will be asked to sign a consent form to authorize medical treatment by the emergency medical team. Consent from a parent or legal guardian is required for children.

Creating a record of your visit is necessary. After being evaluated and/or treated, you will be asked to complete forms that ask you for your personal health information, your family's medical history, and your medical insurance coverage.  All information you provide to the emergency care team is protected by the HIPAA Privacy Rule.

Will I Have to Wait to See a Nurse or Physician?

Every effort will be made to provide prompt care but you may have to wait before you are seen by a medical professional. There are a variety of reasons for this. The most common reason is that other patients may need to be treated first due to a more serious illness or injury. Although we constantly adapt our staffing levels to meet the number and type of patients we are treating, it is not possible to prevent all delays because we cannot always predict the type of patients who will arrive at any one moment in time.

Will I Be Able to Comment About My Care?

Patients will be randomly selected for patient satisfaction surveys.