Geisinger–Lewistown Hospital/FAMILY HEALTH ASSOCIATES
PATIENT PORTAL TERMS AND CONDITIONS
Geisinger–Lewistown Hospital and Family Health Associates (together, "FHA") are
pleased to provide you with the ability to access different parts of
your medical record by using our Patient Portal Program (the "Patient
Portal"). By requesting to set up such access and an account with
Patient Portal, you agree to the following terms and conditions. Please
note that your failure to follow these terms and conditions can result
in the termination of your account with Patient Portal.
In order to participate in Patient Portal, you must be 18 years of
age or older. You must also be an active patient of an FHA physician.
USE OF PATIENT PORTAL
By your request to participate in Patient Portal, you understand and agree to the following:
(a) Patient Portal is intended as a secure online means for you to
access your confidential medical record information. Please note that if
you share your Patient Portal user name and password with another
person, this will allow that person to see your confidential medical
record information. FHA has no responsibility concerning any breach of
your confidential medical record information due to your sharing or
losing your user name and password.
(b) You must select a confidential password and maintain that
password in a confidential and secure manner. If you believe that the
confidentiality of your password has been compromised, you should change
to a new password by following the procedures described in Patient
(c) Patient Portal is not meant to be used in any manner in the case
of an emergency. If you should experience an emergency, you should
immediately seek appropriate emergency care.
(d) You will use Patient Portal only as permitted and not attempt to
harm or circumvent any of its security features or use Patient Portal
for any purpose other than as described in this Agreement.
(e) Patient Portal is being provided to you as a convenience. FHA has
the right to terminate your Patient Portal access at any time for any
reason. This can include cases where FHA determines that it is not in
your best interest to continue to have Patient Portal access.
(f) Participation in Patient Portal is entirely voluntary and you are
not required to use Patient Portal to receive care from FHA. FHA will
not condition its treatment of you on any requirement to participate in
(g) Patient Portal provides access to different parts of your medical record, but not the complete medical record.
PROVISION OF SERVICES
(a) Patient Portal is presently provided free of charge, but FHA
reserves the right to charge for Patient Portal services in the future.
Should such a charge ever be introduced, anyone with a Patient Portal
account would have the option to discontinue the service.
(b) FHA will use all efforts to keep Patient Portal free from error,
but FHA cannot guarantee the completeness, accuracy, or adequacy of
Patient Portal information. FHA cannot guarantee Patient Portal itself
will be fault-free, but FHA will attempt to correct reported faults in a
reasonable time frame.
(c) FHA reserves the right to change Patient Portal from time to
time. FHA may also suspend or terminate Patient Portal at any time.
(a) FHA is fully committed to complying with all federal and state
laws and regulations concerning the confidentiality of medical record
information. Our HIPAA Notice of Privacy Practices can be found at:
(b) FHA may use Patient Portal data without further authorization
from you as part of FHA's educational activities and programs, and for
research purposes so long as the information is de-identified and used
in accordance with applicable state and federal regulations.
Patient Portal is protected using industry standard security
measures. While the security measures will reasonably protect your
information and use of Patient Portal, if you have any concerns
regarding the security of your information or the use of the Internet to
access your medical record information through Patient Portal, you
should consider not creating a Patient Portal account.
FHA WILL ATTEMPT TO PROVIDE PATIENT PORTAL WITHOUT INTERRUPTION, BUT
ACCESS IS PROVIDED ON AN "AS IS AVAILABLE" BASIS. FHA DOES NOT GUARANTEE
THAT YOU WILL BE ABLE TO ACCESS PATIENT PORTAL AT ANY TIME OF YOUR
CHOOSING. FHA CANNOT GUARANTEE THAT PATIENT PORTAL WILL BE ERROR-FREE.
SHOULD YOU HAVE CAUSE TO BELIEVE THAT YOUR INFORMATION ON PATIENT PORTAL
IS NOT ACCURATE OR THAT THERE IS AN ERROR WITH PATIENT PORTAL, PLEASE
CONTACT YOUR PHYSICIAN'S OFFICE IMMEDIATELY. FHA RESERVES THE RIGHT TO
TERMINATE YOUR ACCESS TO PATIENT PORTAL AT ANY TIME WITHOUT CAUSE OR
YOU AGREE THAT FHA TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND
ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN THE
INFORMATION, SOFTWARE, COMMUNICATION LINES, INTERNET OR YOUR INTERNET
SERVICE PROVIDER ("ISP"), COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER
SERVICE OR DEVICE THAT YOU USE TO ACCESS PATIENT PORTAL. ADDITIONALLY,
YOU ARE RESPONSIBLE FOR PRINTING COPIES OF YOUR INFORMATION IF YOU WANT
TO HAVE THE INFORMATION AVAILABLE IN THE EVENT THAT PATIENT PORTAL IS
FHA may modify these terms and conditions, other terms and materials
referenced in this document, Patient Portal, or the content of the
Patient Portal website at any time. For this reason, you should review
these terms and conditions on the website periodically.
The services and the content of Patient Portal are provided solely
for your personal use. Republication, distribution, or use of Patient
Portal that is inconsistent with the terms and conditions described
herein is strictly prohibited.
These terms and conditions are governed by and will be interpreted in
accordance with the laws of the Commonwealth of Pennsylvania.